Question 1

What happens if I damage a parcel while delivering for Yodel?

Accepted Answer

If you damage a parcel while out on your Yodel round, you need to report it through the driver app or speak to your depot manager straight away. Hiding damaged goods or failing to log them causes delivery failures and can lead to contract issues.

Question 2

What size van do I need for a Yodel delivery round?

Accepted Answer

You generally need a small, medium or large van for a Yodel round, depending on the volume of parcels assigned to your specific route. Some lighter rounds or localized runs might accept standard cars or small estate vehicles, but most standard courier rounds require dedicated cargo space.

Question 3

How do Yodel parcel scans and safe place photos work?

Accepted Answer

Yodel parcel scans and safe place photos record proof of delivery directly through the driver app at every drop. You must scan the barcode on each parcel as you take it from your vehicle to confirm you have the right item for the address.

Question 4

Can I choose my own Yodel delivery postcode area or round?

Accepted Answer

You cannot freely choose your own postcode area or round when you deliver for Yodel. Rounds are allocated by local service centres based on available routes and delivery volumes in your area.

Question 5

How do I add my TfL private hire vehicle and badge to Freenow?

Accepted Answer

You add your TfL private hire driver badge and vehicle details by uploading clear photos of your licensing documents straight into your Freenow driver profile. Freenow checks these documents against TfL records before you can go online to take private hire passengers in London.

Question 6

Does Freenow offer surge pricing or multipliers during busy hours?

Accepted Answer

Freenow does not rely on the same dynamic surge pricing models that drivers see on apps like Uber or Bolt. Instead, fare structures are generally fixed based on distance and time, though black cabs connected to the app use regulated meter tariffs.

Question 7

How do I return undelivered parcels to the Yodel depot?

Accepted Answer

You return undelivered parcels to your assigned Yodel service centre by the cut-off time stated in your route instructions, typically straight after your round finishes or first thing the next morning.

Question 8

What uniform or dress code do Addison Lee drivers have to follow?

Accepted Answer

Addison Lee drivers do not wear a branded company uniform, but you must follow a strict corporate dress code that reflects the executive nature of the passenger service. The company expects all drivers to maintain a smart and professional appearance at all times when logged into the circuit.

Question 9

Can I do both black cab and private hire jobs on Freenow with one account?

Accepted Answer

No, you cannot use a single Freenow account for both black cab and private hire work. Freenow requires separate driver profiles for each tier because the vehicle licensing, insurance requirements, and local authority rules are entirely different.

Question 10

Can I switch between driving passengers and doing courier work on Addison Lee?

Accepted Answer

You generally cannot swap back and forth between passenger trips and courier jobs on the fly within a single shift on Addison Lee. The company operates separate fleets and dispatch systems for private hire passengers and same day courier deliveries.

Question 11

How do I get paid by Addison Lee?

Accepted Answer

Addison Lee pays drivers on a weekly schedule directly into your nominated bank account. Earnings cover the previous working week, factoring in completed passenger trips or courier jobs, plus any applicable extras like cancellation fees or congestion reimbursements.

Question 12

How do I change my bank details on Bolt?

Accepted Answer

You can change your bank details directly inside the Bolt Driver app. Making sure your account number and sort code are correct prevents delays to your weekly payout.

Question 13

How does Bolt's cancellation fee work for drivers?

Accepted Answer

Bolt pays you a cancellation fee if a passenger cancels a trip after you have already accepted it and started driving towards the pickup point, or if you wait at the location for a set period without them showing up.

Question 14

Can I drive for Bolt with points on my PCO licence?

Accepted Answer

You can drive for Bolt with a small number of penalty points on your licence, but your account will be suspended if you exceed their limit. Private hire licensing rules set by local authorities and Bolt safety policies mean there is a strict ceiling on acceptable motoring offences.

Question 15

How do I get my Bolt activation fee refunded?

Accepted Answer

Bolt does not charge a standard activation or onboarding fee for private hire drivers. If you have been asked to pay an upfront charge by a third party claiming to represent Bolt, or if an unexpected fee appeared on your account setup, you should raise a query through the Bolt driver app immediately.

Question 16

Can I sell my DPD franchise round?

Accepted Answer

Yes, you can sell your DPD owner driver franchise round, but you cannot simply hand it to anyone you choose. Your contract is with DPD, and the company has the final say on who takes over the route.

Question 17

How do DPD parcel rates and per-stop pay work?

Accepted Answer

DPD driver pay is normally structured around a daily base rate combined with per-stop rates for the parcels you deliver and collect. How your pay works depends on whether you run your own franchise round as an owner driver or work as a subcontractor for another depot operator.

Question 18

What uniform do I need to wear for DPD?

Accepted Answer

DPD drivers are expected to wear company-branded clothing and carry a valid ID badge while out on their rounds. Because you represent the brand on every doorstep, presentation matters to customers and depots alike.

Question 19

What happens if my van breaks down on a DPD route?

Accepted Answer

If your van breaks down while you are out on a DPD route, you must contact your depot or operations manager right away. You are responsible for your own vehicle maintenance and recovery, but the depot needs to know immediately so they can manage the undelivered parcels.

Question 20

How are Evri round sizes allocated to couriers?

Accepted Answer

Evri allocates round sizes based on the capacity of your vehicle, the geographic area you cover, and the volume of parcels coming through your local depot. When you start, you agree on a standard round size that fits your car or van without overloading.