How do Yodel parcel scans and safe place photos work?

Yodel parcel scans and safe place photos record proof of delivery directly through the driver app at every drop. You must scan the barcode on each parcel as you take it from your vehicle to confirm you have the right item for the address.

1. Scan the parcel barcode using the driver app when you reach the doorstep.
2. Knock or ring the bell, then wait for the customer to answer.
3. If handing the parcel directly to the customer, complete the delivery prompt on screen.
4. If no one answers and a safe place is available, select the correct safe place option in the app.
5. Take a clear photo showing the parcel in its safe location on the property before you mark the drop as complete.

Clear photos protect you if a customer claims a parcel went missing. Make sure the house number or a distinct feature of the doorstep is visible in the shot alongside the parcel. Avoid blurry pictures or shots taken from too far away.