How do I return undelivered parcels to Evri?
Learn how to return undelivered parcels to your local Evri depot or drop-off point according to courier guidelines.
Last checked 25/10/2026.
You return undelivered Evri parcels by taking them back to your designated local depot or drop-off point by the time stated in your courier agreement.
Failed deliveries happen when a customer is not in, an address is wrong, or a safe place cannot be found. You must log the failure correctly in the courier app before you return any items.
- Scan the item in your app and select the correct reason for the failed delivery.
- Keep the parcel secure in your vehicle until you can hand it over.
- Drop the parcel off at your local Evri depot or agreed drop-off point within your required window.
- Ensure staff scan the returned items into the system so they clear from your active inventory.
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