What happens if I mark a Just Eat order as delivered by mistake?

If you swipe a Just Eat order as delivered by mistake before you reach the customer, the screen will clear and you will lose the delivery address. You need to act fast so support can update the system and prevent a customer complaint.

1. Check your recent app history or memory for the street name and house number.
2. Go to the help section in your courier app and start a live chat with support right away.
3. Tell the agent what happened and give them the correct address so they can log that you are still completing the drop.
4. Deliver the food to the customer as normal so they get their order.

Doing this once by accident will not usually get your account deactivated, but making a habit of it looks like you are stealing food. If you lose the address completely and cannot remember it, support can see your route and push the details back to your phone.