How does Bolt's cancellation fee work for drivers?

Bolt pays you a cancellation fee if a passenger cancels a trip after you have already accepted it and started driving towards the pickup point, or if you wait at the location for a set period without them showing up.

When you get a cancellation fee

• The passenger cancels the booking after the grace period has passed.
• You arrive at the pickup spot and wait for the required time while trying to contact the passenger.
• You followed the route and headed towards the pickup without unreasonable delays.

Fees do not apply if you cancel the trip yourself, or if you arrived late to the pickup point. The exact timer and fee amounts can vary by city and ride type, so check your local Bolt app rules for the current figures in your operating area.