How do Addison Lee cancellation fees work for drivers?

Addison Lee pays drivers a cancellation fee when a passenger pulls out late in the booking process. The exact amount depends on whether you were already on your way or had arrived at the pickup location.

When you get paid

If a passenger cancels a job after you accept it and have started driving to them, you usually qualify for a standard cancellation payment. You must have marked yourself as en route and be making reasonable progress towards the job.

• Cancellation after dispatch and while driving to the pickup
• Cancellation after you have arrived and waited the required time at the pickup spot

If you experience any issues with missing cancellation payments on your statement, raise a query through the driver support team in your app. Your exact earnings situation depends on your specific contract model with the company.