Can I get deactivated if my car breaks down during a delivery?

A single mechanical breakdown will not normally get you deactivated, provided you handle the situation correctly by notifying support straight away.

Platforms track your completion rate and cancelled orders closely. If you abandon food or parcels without telling anyone, your account will face automated warnings or temporary bans.

• Call or message support through the app immediately to explain the breakdown.
• Return food to the restaurant or arrange for parcel handover if it is safe to do so.
• Keep proof of recovery or garage repairs in case the platform asks for evidence later.

Repeated uncompleted deliveries over a short period will trigger automated safety checks and possible permanent deactivation. If your car is off the road for a while, go offline in the apps until it is fixed.