What happens if my car breaks down during an Amazon Flex block?
Find out what Amazon Flex expects you to do if your car breaks down mid-route and how it affects your standing.
Last checked 25/10/2026.
If your car breaks down during an Amazon Flex block, you need to contact support through the app straight away to report the issue and arrange the return of any remaining parcels.
What you need to do immediately
- Use the app to contact Amazon Flex Support and tell them your vehicle has broken down.
- Follow their instructions regarding the undelivered parcels. They will usually ask you to return them to the depot once your vehicle is recovered, or arrange for another driver to collect them if you are stuck.
- Keep your breakdown recovery service paperwork in case support asks for proof later.
Will I still get paid?
You normally get paid for the time you spent on the block up until the breakdown, but this can depend on how much of the route you completed and how support logs the incident. Whether it affects your standing depends on your history, but a genuine mechanical failure reported promptly is usually handled with more leniency than simply abandoning a route.
Related
What happens if I miss a delivery on Amazon Flex?
Missing a delivery on Amazon Flex affects your standing, but you can protect your rating by following the correct return process.
Practical problemsUpdated 17/10/2026
Does Amazon provide insurance for Flex drivers?
No. You need hire and reward insurance on top of at least social, domestic and pleasure cover. Amazon lists Inshur and Zego as partners.
InsuranceUpdated 29/09/2026
Starting on Amazon Flex: requirements, insurance and pay day
What you need before your first Amazon Flex block: the right car, or an e-bike where it is offered, the two insurance policies Amazon asks for, the checks, how blocks are booked, and the day the money arrives.
Getting startedUpdated 29/09/2026
Can I bring a passenger or child with me on an Amazon Flex block?
Amazon Flex allows passengers to ride with you, but they must not help with deliveries and children must be safe.
Vehicles & equipmentUpdated 17/10/2026
How to get Amazon Flex reserved blocks and instant offers
Learn how Amazon Flex reserved blocks and instant offers work, and how to secure more work without constantly refreshing the offers page.
Getting startedUpdated 17/10/2026
Amazon Flex, Evri, DPD and Yodel: parcel work compared
Parcel work suits drivers who want daytime hours and a predictable load. The four big options differ on the vehicle they need, how you are paid, how often, and how much of the week they expect. Here they are side by side.
Earnings & profitabilityUpdated 29/09/2026