What happens if I damage a parcel while delivering for Yodel?
If you damage a parcel on your Yodel round, report it straight away. Your courier agreement sets out how claims or missing items are handled.
Last checked 25/10/2026.
If you damage a parcel while out on your Yodel round, you need to report it through the driver app or speak to your depot manager straight away. Hiding damaged goods or failing to log them causes delivery failures and can lead to contract issues.
How liability works
As a self-employed courier, your contract with Yodel determines what happens when items are lost or broken. Depots normally inspect damaged goods to check if the issue happened in transit, during sorting, or while handling the drop.
- Report the damaged parcel in the app immediately.
- Hand the item back in at your local depot.
- Check your courier agreement for specific terms on loss deductions.
Sources
Related
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