How do I appeal a deactivation?
In writing, promptly, through the platform's own process, with whatever evidence you have - and download your earnings statements first.
Last checked 12/09/2026.
Use the platform's own appeals route and do it quickly - several have time limits. Put it in writing even if there is a phone option, so there is a record of what you said and when.
What helps an appeal:
- Your own record of the shift in question - date, hours, what happened
- Photos taken at the time, which is why photographing every drop matters
- Anything showing the account history is otherwise clean
- A short, factual account. Not an argument about the platform in general.
Before anything else, download your earnings statements. Deactivation often cuts off access to them, and you are required to keep those records for at least 5 years after the filing deadline. Losing an income stream is bad; losing an income stream and the records you need for your tax return is worse.
Some deactivations are automated and wrong, and appeals do succeed. If it fails and you believe the decision breached a right you actually hold, that is a question about employment status and worth advice - ACAS is a free starting point.
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