What happens if an Evri parcel gets lost or stolen from my car?

If an Evri parcel goes missing or gets stolen from your vehicle, you are responsible for reporting the loss straight away through your courier app. Evri tracks every item in your round, so unaccounted parcels will flag up during audits or customer queries.

Immediate steps to take

1. Report the missing items through the Evri courier portal or app to flag them as undelivered.
2. Call the police to get a crime reference number if the car was broken into or the parcels were stolen.
3. Check your motor insurance and goods in transit policy to see if stolen goods are covered.

Financial impact and deactivation risks

Evri normally expects couriers to keep goods secure while out on a round. If parcels routinely go missing from your car, you risk facing contract termination or deactivation. Standard social, domestic and pleasure car insurance does not cover stolen delivery goods, and standard hire and reward policies often exclude goods in transit. You usually need a dedicated goods in transit add-on to cover the cost of the lost items.