How do I report an unsafe restaurant or pickup spot on Uber Eats?
Learn how to flag dangerous or hostile merchant locations in the Uber Eats app without damaging your driver rating.
Last checked 17/10/2026.
You can report an unsafe restaurant or hostile pickup spot directly through the Uber Eats app while on an active order or soon after finishing it. Keeping records of unsafe conditions protects you if an issue affects your delivery speed or customer rating.
Steps to report a pickup location
- Tap the help section within the active delivery screen in your courier app.
- Select the option related to safety issues or problems with the restaurant.
- Choose the specific concern, such as blocked access, threatening staff behavior, or unsafe crowd conditions.
- Submit the details through the form so support logs the incident against that merchant.
If the issue involves physical harm, threats, or criminal activity, contact emergency services first before notifying support through the app.
Related
Delivering for Uber Eats: the full guide
How Uber Eats works for a courier: signing up, how each delivery is paid, Quests and batched orders, the weekly pay cycle and the two ways to cash out early, the free Allianz cover, Uber Eats Pro, and the tax side.
Getting startedUpdated 29/09/2026
Deactivation rules, platform by platform
Every platform publishes its own list of what gets an account paused or closed, and its own way to challenge it. Some give you four weeks, some review automatically, some never let you back. Here is what each one says.
Account & platform problemsUpdated 29/09/2026
Can I bring a passenger or my dog with me while doing Uber Eats?
Uber Eats rules state that you must deliver food safely, but having a passenger or dog in your car can risk hygiene complaints and deactivation.
Practical problemsUpdated 17/10/2026
Dealing with abusive or threatening customers: a driver's guide
How to handle hostile situations on food and parcel deliveries, protect yourself, and report incidents safely.
Practical problemsUpdated 17/10/2026
What happens to my Uber Eats account if my car insurance lapses?
If your car insurance lapses, Uber Eats will temporarily deactivate your account until you upload a valid policy.
InsuranceUpdated 17/10/2026
How to handle customer fraud and missing food scams on Uber Eats
Protect your Uber Eats account from false claims of missing food with practical steps for safe drops, photo proof, and dispute handling.
Practical problemsUpdated 17/10/2026