What should I do if a customer gives the wrong delivery address in the app?

You should contact support through your delivery app straight away and tell them the customer has given the wrong address. Do not rely on informal text messages or calls to sort it out yourself.

1. Call or message the customer to confirm the actual location they want the item sent to.
2. Use the help section in your app to chat with support before moving your vehicle.
3. Follow the agent instructions, which usually involve logging the correct postcode or returning the item to the restaurant or depot if the new location is too far away.

Every platform has its own rules for diverted drops. Some will pay you extra for the extra miles, while others will cancel the order and pay a fee. Check your driver agreement to see how your specific network handles changes.