How do I get my Bolt activation fee refunded?
Bolt does not charge a standard activation fee, so any upfront onboarding costs usually need to be queried directly through the app support team.
Last checked 25/10/2026.
Bolt does not charge a standard activation or onboarding fee for private hire drivers. If you have been asked to pay an upfront charge by a third party claiming to represent Bolt, or if an unexpected fee appeared on your account setup, you should raise a query through the Bolt driver app immediately.
What to check before contacting support
- Check your driver dashboard in the Bolt app to confirm the exact nature of the charge.
- Gather any receipts, bank statements or email confirmations showing the payment.
- Make sure you were dealing directly with official Bolt channels rather than a rogue third-party agency.
How to request a refund
- Open your Bolt driver app and go to the support section.
- Select the topic relating to account setup or payments.
- Attach your payment proof and ask for a full review of the charge.
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