What happens if I lose my delivery bag or thermal kit?

If you lose your delivery bag or thermal kit, you will need to source a replacement before you can complete most food delivery shifts. Restaurants and customers expect food to arrive hot and secure, and apps will often pause or restrict your account if you turn up to pickups without proper gear.

How to get a replacement

Most delivery networks run their own online equipment shops where you can buy replacement bags, backpacks, and pizza bags. Deliveroo, Just Eat, and Uber Eats all have dedicated web stores for drivers. You usually have to pay for the replacement out of your own pocket, and the cost is deducted from your earnings or paid upfront by card.

Can you use generic bags?

For most apps, you do not strictly have to use branded kit as long as your bag meets food safety standards and keeps the food hot. Many experienced drivers buy heavy duty thermal backpacks from online retailers because they last longer and offer better back support than the standard issue kit.

If your kit was stolen during a crime, report it to the police to get a crime reference number. While platforms rarely hand out free replacements, having a record can help if there is any dispute over missing orders while you were unequipped.