Can Amazon Flex deactivate me for low ratings?

Yes, Amazon Flex can deactivate your account if your standing drops to at risk and stays there following a series of delivery issues, missing parcels or customer complaints.

How your standing works

Amazon tracks your delivery history in the app using a colour coded standing system. If your rating drops from fantastic or great down to fair and eventually to at risk, you face the risk of losing access to blocks.

• Fantastic: your record is strong with very few issues.
• Great or Fair: average performance, meaning you need to improve.
• At Risk: your account is flagged for review and possible deactivation.

Common reasons for standing drops

Standoffs with customers or missing packages usually trigger the drop. The most frequent causes include:

• Undelivered packages returned to the depot too often.
• Customer reports that parcels were left in unsafe locations.
• Late arrivals for your scheduled block starts.

Can you appeal a deactivation?

If Amazon deactivates your account due to low ratings, you have the right to reply to the deactivation notice and provide context or proof for specific delivery failures. Results vary, and support relies heavily on automated responses initially.