How do I return undelivered parcels to the Yodel depot?
Return failed Yodel parcels to your local service centre by the specified depot deadline, usually the same evening or the next morning.
Last checked 25/10/2026.
You return undelivered parcels to your assigned Yodel service centre by the cut-off time stated in your route instructions, typically straight after your round finishes or first thing the next morning.
Follow these steps to hand back parcels correctly:
- Scan any failed items back into the Yodel app or handheld terminal as undelivered.
- Sort the parcels into the correct cages or returns area inside the depot bay.
- Report any damaged items to the depot team before you leave.
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