What happens to undelivered Amazon Flex parcels at the end of a block?

You must return any undelivered parcels back to the Amazon depot by the deadline shown in your app. This is usually by 10am the following morning, or by the end of the day if you finished an evening block. Check your app for the exact return window because missing it impacts your standing.

The return process

1. Check your app to confirm which parcels could not be delivered and need to go back.
2. Scan the returned parcels at the depot station using the return rack or designated drop off point.
3. Hand them to a staff member or place them in the correct cage as instructed by depot signs.