Deactivation rules, platform by platform
Every platform publishes its own list of what gets an account paused or closed, and its own way to challenge it. Some give you four weeks, some review automatically, some never let you back. Here is what each one says.
Last checked 29/09/2026.
Most deactivations are for ordinary reasons, and a lot of them start with an automated flag. The platforms describe their rules in their help centres, and reading your platform's list before anything goes wrong is the best protection there is.
What each platform says
| Platform | Published reasons | How to challenge | Coming back |
|---|---|---|---|
| Deliveroo | Suspicious activity such as location manipulation; material breach of the supplier agreement | Ask Rider Support for a manual review; GMB can act for members | No return after a material breach; inactive accounts reactivated on request |
| Just Eat | Duplicate accounts, detours, undelivered orders, spoofing, run-grabbing bots, fake holds, false VAT claims, abuse, no business insurance, wrong vehicle | Reconsideration form within 4 weeks; reply within 2 weeks | Decision on the request is final |
| Stuart | Detours, spoofing, wrong transport, account renting, cancellation or return abuse, Challenge 25 failures | Temporary suspensions end with automatic re-approval; contact support on terminations | After a temporary suspension, yes |
| Evri | Contract ended by Evri | Through your Evri contacts | Not after termination; yes if you left voluntarily |
| Uber Eats | Persistently low rating, breaches of community guidelines | Through Help in the app | Depends on the reason |
The common thread: location and detours
Almost every platform lists GPS spoofing and detours near the top. For multi-app drivers, the risk is real: taking a second app's order mid-delivery looks like a detour, and some location apps and battery savers make the GPS jump. Stuart names "multi-apping causing excessive delays" as a termination reason. Finish one order before diverting for another.
Documents are the easy one
An expired licence, insurance certificate or right to work document pauses an account on Just Eat until it is replaced, and the same is true elsewhere. Put renewal dates in your calendar a month ahead.
What to keep
- Screenshots of any warning or message the platform sent, with dates.
- Your own record of each shift: times, orders, miles.
- Photos taken at delivery, and any chat with the customer.
- Downloaded statements, because access to the app goes with the account.
You can also ask any platform for all the data it holds on you, including the data behind an automated decision. Subject access requests explains how, and deactivation and how to appeal it sets out the appeal itself.
Sources
Common questions
- How long do I have to appeal a Just Eat deactivation?
- Four weeks from the revocation. Just Eat replies within two weeks, asks you not to send more than one request in that time, and treats its answer as final. Fill in every section and attach as much evidence as you have.
- Can I rejoin a delivery app after being terminated?
- Often not. Deliveroo will not take back a rider terminated for a material breach, and Evri couriers whose contract was ended cannot rejoin. A rider who left voluntarily, or whose account closed for inactivity, can usually return.
About the author
Issac Davies, Founder of JoltMile
Issac Davies drives for gig apps in the UK and built JoltMile to show drivers what a shift actually pays once fuel, insurance and tax come off. Every guide here is checked against HMRC and gov.uk guidance, and is information rather than tax advice.
Track this automatically
The JoltMile app works this out from your own shifts, and keeps the figures ready for Self Assessment. Your first 10 shifts are free.
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