What do I do if a customer claims they never received an order that I handed directly to them?
Handle a false missing delivery claim by contacting support immediately, providing your GPS data, and keeping your app records.
Last checked 25/10/2026.
Contact support through your app straight away to report the fraudulent claim and protect your driver rating.
Steps to take right away
- Open your app help section and message support to state clearly that you handed the order directly to the customer at the correct GPS location.
- Take a screenshot of your map history, earnings record, or chat logs for that specific drop as backup evidence.
- Keep working normally, because one disputed delivery rarely triggers an automatic deactivation on its own.
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