What happens to my delivery rating if a restaurant forgets items in a sealed bag?

Your rating usually does not take a permanent hit for missing food when the bag is sealed by the restaurant. You cannot open taped or stapled packaging to check the order because food hygiene rules and platform guidelines forbid it. Support staff can normally see that the bag was sealed when you collected it.

If a customer complains about missing items, use the help section in your app to report that the order was sealed. Depending on the platform you use, ratings based on restaurant errors are sometimes reviewed or removed automatically. Where an answer genuinely depends on somebody's own situation, such as your specific rating history, check your app dashboard for the exact policy.