When something looks wrong
Figures that do not match, shifts that have not synced and totals that surprise you, with the handful of causes that explain almost all of them.
Last checked 12/09/2026.
A shift is missing
- Check the tax year. The selector is at the top of the app. A shift dated 3 April is in the previous tax year, not this one - the year runs 6 April to 5 April.
- Check the platform menu at the top of the Earnings tab, and any filters on the shift log.
- Check your drafts. A shift you left half-finished is a draft, not a shift, and drafts are deliberately kept out of every figure. When one exists, Finish your unfinished shift appears in the menu beside Start shift.
My changes have not saved
The dot beside the tax year is the save indicator. Green means saved, amber means waiting, red means the last save failed. Click it to force a save now.
JoltMile works offline: writes are queued on your device and sent when the signal comes back, so you can keep logging in a car park with no bars. If the dot stays red, check you are actually online and click it again.
My hourly rate looks too low
Usually because it is the honest one. The default is true £/hr, after fuel for every mile including the commute, insurance and tax. The platforms quote gross. Why is my hourly rate lower in JoltMile works through it properly.
My fuel cost looks wrong
- Check your MPG in Settings. The default is a generic figure and it is the biggest lever on this number.
- Check your commuting miles. Fuel is charged on total miles, so a long commute is a real cost and is meant to show up.
- Remember that each shift keeps the price it was logged at. Changing the price in Settings does not re-cost old shifts, on purpose.
My tax estimate jumped
Tax is charged against your running profit for the year, not per shift in isolation. Early shifts are sheltered by your personal allowance and carry no tax; the shift that takes you past it carries the step. That is not a glitch, it is how the bands work.
The totals do not match my own sum
Rates are recomputed from totals, never averaged from each row - all earnings divided by all hours, not the mean of each shift's rate. Averaging rates would let a two-hour shift count as heavily as a ten-hour one. The money columns do add up; the £/hr columns are not meant to.
Something is still wrong
Email support@joltmile.com. Say what you expected and what you saw, and include the tax year and roughly when the shift was - that is usually enough to find it.
Related
Why is my hourly rate lower in JoltMile than in the app I drive for?
Because it takes fuel, insurance and your real hours off. Platform figures usually show what they paid you, divided by the time they think you were working.
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