Deactivation
Deactivation is a platform switching off your access to work. It can be temporary or permanent, it is usually automated in the first instance, and it does not end your obligation to file a tax return for what you already earned.
Last checked 12/09/2026.
Common triggers are documents expiring, a customer complaint, a background check result, or a metric falling below a threshold.
What it means for your money
Income stops immediately and appeals take time, so the practical damage is usually cash flow rather than the decision itself. A driver on one platform has no fallback; a driver on two has half an income.
Keep your own records. Once you are deactivated, the app that held your earnings history is the app you can no longer open, and you still have a return to file.
Where to read more
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Deactivation and how to appeal it
Deactivation is a platform switching off your access to work, often automatically. Appeal in writing, ask for the specific reason and the evidence behind it, and make a subject access request if the answer is vague. Your tax obligations for what you already earned do not stop.
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How do I appeal a deactivation?
In writing, promptly, through the platform's own process, with whatever evidence you have - and download your earnings statements first.
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Subject access requests and your data rights
A subject access request obliges a platform to give you the personal data it holds about you, normally within one month and free of charge. For drivers it is the way to get earnings history out of a deactivated account and to find out what a decision was based on.
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