What happens if my delivery account is deactivated?
You can usually appeal, and you should - but keep your own records, because losing access can mean losing your earnings history.
Last checked 12/09/2026.
Every major platform has an appeals process, and it is worth using - deactivations are sometimes automated and sometimes wrong. Appeal in writing, promptly, with any evidence you have.
The practical problem is that deactivation can cut off access to your earnings statements, which you need for your tax return and are required to keep for at least 5 years after the filing deadline.
Download your statements regularly rather than relying on the platform to keep them available. Keeping your own shift-by-shift record, as JoltMile does, means a deactivation costs you an income stream rather than an income stream and your records.
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